Mastering Communication in Social Care

This short CPD-accredited course is for overseas carers working in residential care homes, nursing homes, supported living and domiciliary care. It provides them with the English language skills that will enable them to communicate confidently and effectively at work.

It covers a wider range of common scenarios, from introductions to talking about food and drink, toileting, mobility, pain, pressure area care, falls and mental health.

The course is online and optimised for mobile devices. It is media-rich with video, audio, voice-recording and interactive tasks throughout.

SLC’s Mastering English for Social Care training course was always going to present initial challenges considering that the learners were coming from multiple care providers, so there was no single point of contact. It’s also notoriously difficult to get care staff to commit to attending scheduled training, given the staffing challenges at the services where they work. After the initial pilot, SLC proactively addressed these challenges. Adding a course introduction was crucial in ensuring learners understood the course requirements and could access the e-learning platform. What really made the difference was the exceptional support provided by the tutors and course coordinators. It has been fantastic to read the exceptionally positive feedback received from both the care staff who attended this training and their managers.

Mastering Communication in Social Care was an excellent course! The material was engaging, and the practical insights provided were extremely helpful for real-world situations. I found the focus on active listening and empathy especially beneficial, as these skills are crucial in social care. The examples and exercises made the content easy to understand and apply.

It is really helpful for work, so i recommend this to all new social care workers.

This course practice methods are very useful.Speaking part quite interesting and useful.

What the course covers

Managing critical conversations

Introducing yourself and welcoming service users
Talking about food and drink
Talking about toileting
Talking about mobility
Talking about pain
Talking about pressure area care
Talking about falls
Talking about mental health

Learn key communication skills

There are two example conversations with service users or a colleague in each session. Key language is introduced, explained and practised throughout. Skills covered include: